Privacy
Privacy, kept clear.
This policy explains how RUVS Naturals collects, uses, shares, protects, and retains information when you use the website, place an order, or contact us for support.
Last updated: May 25, 2026
Information We Collect
RUVS Naturals may collect information you provide while using the website, placing an order, contacting support, or interacting with us during the course of our relationship.
- Identity and contact details such as name, phone number, email address, WhatsApp number, and delivery address.
- Order and delivery details such as product selected, quantity, price, coupon or discount details, billing and shipping address, pincode, order number, fulfilment status, and support history.
- Payment-related details such as payment status, payment reference, transaction ID, refund status, and payment method metadata shared by payment providers. RUVS Naturals does not store full card numbers, UPI PINs, CVV, or banking passwords.
- Website and device information such as IP address, browser type, device type, pages visited, referring source, approximate location, cookies, analytics events, and interaction data where such tools are enabled.
- Information you voluntarily share through customer support, WhatsApp, email, forms, reviews, surveys, images, videos, or product concern requests.
- You may choose not to provide certain information, but that may affect access to related products, services, or support.
How We Use Information
We use personal data to provide the services you request, fulfil orders, improve customer experience, resolve issues, communicate updates, detect fraud, enforce terms, and conduct analysis where permitted.
- To process orders, payments, cancellations, returns, exchanges, refunds, shipping, delivery support, and customer care.
- To send transactional updates by WhatsApp, phone, email, SMS, or other contact channels you provide.
- To improve website performance, product information, checkout flow, support quality, fraud prevention, and business operations.
- To comply with legal, tax, accounting, payment, security, and regulatory obligations.
Sharing
We may share information with service providers and business partners where needed to provide our products and services.
- This can include logistics partners, payment providers, technology partners, and other providers required for order fulfillment, support, compliance, fraud prevention, and service operation.
- We may disclose information to government or law enforcement agencies if required by law or where reasonably necessary to protect rights, safety, or legal interests.
Cookies and Analytics
The website may use cookies, pixels, local storage, analytics tools, and similar technologies to keep the website functional, understand usage, improve pages, and support marketing or measurement where enabled.
- Essential cookies and local storage may be used for features such as cart persistence, login/session handling, checkout, security, and preference storage.
- Analytics cookies or scripts may help us understand page views, traffic sources, product interest, conversion events, and website performance.
- You can control or delete cookies through your browser settings. Some website features may not work properly if cookies or storage are disabled.
Security and Retention
We use reasonable security practices to protect personal data from unauthorized access, disclosure, loss, alteration, or misuse.
- Personal data may be stored in website, order management, payment, logistics, analytics, communication, and support systems used by RUVS Naturals or its service providers.
- Access to personal data is limited to people or providers who need it for order fulfilment, support, security, payment, compliance, or business operations.
- Internet transmission is not completely secure, and users are responsible for protecting their own account credentials where applicable.
- We retain personal data only as long as required for the purpose collected, for legal requirements, for pending grievances or shipments, to prevent fraud or abuse, or in anonymized form for analysis and research.
Your Rights and Consent
By visiting the website or providing information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this policy.
- You may request access, correction, deletion, or withdrawal of consent by contacting us.
- Withdrawal of consent will not be retrospective and may affect services that require the relevant information.
Contact
For privacy requests or concerns, contact RUVS Naturals through the contact information provided on this website.
- Email: ruvs.naturals@gmail.com
- WhatsApp: +91 81789 00744
- Please include your name, contact details, request type, and any relevant order number so we can review the request.