Refund Policy
Refunds and cancellations.
This policy explains how RUVS Naturals handles order cancellations, damaged or defective product concerns, and approved refunds for purchases made through the website.
Last updated: May 24, 2026
Cancellation Requests
Cancellation requests are considered when the request is made within 1 day of placing the order.
- A cancellation may not be accepted once the order has been communicated for fulfillment, shipping has been initiated, or the product is out for delivery.
- If the product is already out for delivery, you may choose to reject the product at the doorstep.
Damaged or Defective Items
If you receive a damaged or defective item, report it to our customer service team within 1 day of receiving the product.
- The request will be reviewed after the issue is checked and confirmed by RUVS Naturals.
- Please keep the product, packaging, order details, and clear photos available for review.
Product Concern Review
If the product received is not as shown on the site or not as per your expectations, notify our customer service team within 1 day of receiving the product.
- The customer service team will review the complaint and take an appropriate decision.
- Complaints for products covered by a manufacturer warranty should be referred to the manufacturer.
Approved Refunds
If a refund is approved by RUVS Naturals, the refund will be processed within 1 day from approval.
- The final credit timeline may also depend on the payment method, bank, or payment provider involved.