Terms & Conditions
Terms for using RUVS Naturals.
This page outlines the agreement between RUVS Naturals and customers who browse the website, place orders, make payments, use support, or rely on product information shared here.
Last updated: May 25, 2026
Agreement and Scope
These Terms and Conditions apply when you visit ruvsnaturals.com, browse product information, place an order, make a payment, contact support, or use any service offered by RUVS Naturals through this website.
- By using the website or placing an order, you agree to these Terms and Conditions, along with our Privacy Policy, Shipping Policy, Return Policy, and Refund Policy.
- Product information on the website is shared for general cosmetic and personal-care awareness. It is not medical advice and should not replace advice from a qualified professional.
- RUVS Naturals may update these terms when required. The latest version published on this page will apply to website use and future orders.
Products and User Responsibilities
RUVS Naturals sells small-batch hair care products, including RUVS Naturals Hibiscus Hair Oil. Product details, size, pricing, availability, and usage guidance are displayed on the relevant product and checkout pages.
- You are responsible for reading product details, ingredients, usage directions, suitability notes, and pricing before placing an order.
- Please ensure that the name, phone number, email, shipping address, pincode, and order details you provide are complete and accurate.
- Hair and scalp responses vary by person. If you have allergies, scalp concerns, pregnancy-related concerns, medical conditions, or sensitivity to any ingredient, consult a qualified professional before use.
- Products should be used externally and as directed. RUVS Naturals is not responsible for issues caused by incorrect use, storage, or use despite known sensitivity.
Orders, Payments, and Pricing
Orders may be placed through the website checkout or other channels officially offered by RUVS Naturals. Payment, order confirmation, and fulfilment are subject to successful checkout, stock availability, and verification where required.
- Prices are listed in Indian Rupees unless stated otherwise. Product price, quantity, shipping charges, discounts, and the final payable amount will be shown before payment wherever checkout is available.
- Payments may be processed through approved payment partners. You must not use unauthorized payment methods, false payment information, or another person's payment details without permission.
- An order may be cancelled, declined, or reviewed if there is a payment failure, suspected fraud, stock issue, incorrect price display, incomplete delivery details, or operational limitation.
- RUVS Naturals may contact you by phone, WhatsApp, email, or other provided contact details for order confirmation, delivery support, payment updates, or customer care.
Shipping, Returns, and Refunds
Shipping, cancellation, return, exchange, and refund requests are handled according to the policies published on this website.
- Please read the Shipping Policy at /shipping before placing an order.
- Please read the Return Policy at /return or /return_policy for return and exchange eligibility.
- Please read the Refund Policy at /refund or /refund_policy for cancellation, damaged item review, and approved refund timelines.
- RUVS Naturals may request photos, order details, packaging details, and the original product for review before approving any return, exchange, replacement, or refund.
Website Use Restrictions
You agree to use the website only for lawful personal browsing, shopping, order tracking, and customer support purposes.
- You must not misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, scrape content at scale, or use the website for fraudulent activity.
- You must not impersonate another person, provide misleading order information, abuse discounts or checkout flows, or place orders with no genuine intent to complete purchase or delivery.
- RUVS Naturals may restrict access, cancel orders, or take appropriate action if website use appears abusive, unlawful, fraudulent, or harmful to the business or other customers.
Intellectual Property
The RUVS Naturals name, logo, product images, website design, text, graphics, videos, product descriptions, and other website content are owned by or licensed to RUVS Naturals.
- You may not copy, reproduce, modify, sell, publish, or commercially use website content without written permission from RUVS Naturals.
- You may share public product links for personal, non-commercial purposes as long as the content is not altered or presented in a misleading way.
- Any feedback, reviews, suggestions, or support messages you share may be used by RUVS Naturals to improve products, service, and customer experience, subject to our Privacy Policy.
Limitations of Liability
RUVS Naturals aims to keep product, pricing, stock, and website information accurate, but errors, delays, interruptions, or availability changes may occur.
- To the maximum extent permitted by applicable law, RUVS Naturals will not be liable for indirect, incidental, special, or consequential losses arising from website use, delayed delivery, product unavailability, or misuse of products.
- RUVS Naturals' total liability for a confirmed order will not exceed the amount paid by you for that specific order, except where a higher liability is required by applicable law.
- Nothing in these terms limits any rights you may have under applicable consumer protection laws.
Dispute Resolution
If you have a concern about an order, payment, delivery, product, or website experience, please contact RUVS Naturals first so the team can review and respond.
- You can contact support through the contact details published on the website, including ruvs.naturals@gmail.com and the official WhatsApp number.
- Please include your order number, payment reference if available, contact details, and a clear description of the issue.
- These Terms and Conditions are governed by the laws of India. Any unresolved dispute will be handled by the competent courts or authorities in India, unless applicable law requires otherwise.