Refund Policy
Refunds and cancellations.
This policy explains how RUVS Naturals handles order cancellations, damaged or defective product concerns, and approved refunds for purchases made through the website.
Last updated: May 25, 2026
Refund Eligibility
A refund request may be reviewed when an order is cancelled within the allowed cancellation window, when RUVS Naturals is unable to fulfil a paid order, or when a damaged, defective, wrong, or missing item concern is reported within the stated timeline.
- Refund approval is subject to verification of the order, payment, product condition, packaging, delivery status, and any photos or details requested by RUVS Naturals.
- Refunds are not automatically guaranteed for every request. Each request is reviewed according to this policy, the Return Policy, and the facts of the order.
- Refunds, if approved, are issued only against the amount actually paid for the eligible product or order.
Cancellation Requests
Cancellation requests are considered when the request is made within 1 day of placing the order.
- To request cancellation, contact RUVS Naturals through the support details on the website with your order number, payment reference if available, name, phone number, and reason for cancellation.
- No cancellation fee is charged for an approved cancellation before fulfilment starts.
- A cancellation may not be accepted once the order has been packed, communicated for fulfilment, handed to the courier, shipped, or marked out for delivery.
- If the product is already out for delivery, you may choose to reject the product at the doorstep. Any refund will still be subject to courier confirmation and policy review.
Damaged or Defective Items
If you receive a damaged or defective item, report it to our customer service team within 1 day of receiving the product.
- The request will be reviewed after the issue is checked and confirmed by RUVS Naturals.
- Please keep the product, packaging, order details, and clear photos available for review.
Product Concern Review
If the product received is not as shown on the site or not as per your expectations, notify our customer service team within 1 day of receiving the product.
- The customer service team will review the complaint and take an appropriate decision.
- Please do not use, dispose of, or tamper with the product or packaging before the review is completed.
- Complaints for products covered by a manufacturer warranty should be referred to the manufacturer.
Non-refundable Items and Charges
Some products, orders, charges, or situations may be non-refundable or non-cancellable after review.
- Used, opened, damaged after delivery, tampered, incorrectly stored, or partially consumed products may not be eligible for refund.
- Products returned without approval, without original packaging, or outside the stated timeline may be refused.
- Sale, promotional, clearance, customised, or specially confirmed orders may be non-refundable unless the item is damaged, defective, wrong, or missing after verification.
- Shipping charges, return courier charges, cash handling charges, or payment gateway charges, if any, may be non-refundable unless the issue was caused by RUVS Naturals.
Approved Refunds
If a refund is approved by RUVS Naturals, the refund will be processed within 1 day from approval.
- Approved refunds are generally sent back to the original payment method used for the order, unless RUVS Naturals confirms another permitted method.
- After RUVS Naturals processes the refund, the final credit may take 5 to 7 working days depending on the payment method, bank, card network, UPI, wallet, or payment provider involved.
- You can contact support with your order number and payment reference if the approved refund is not visible after the expected banking timeline.
Customer Support Channel
For cancellation, refund, payment, damaged item, or order concerns, contact RUVS Naturals through the contact details published on this website.
- Email: ruvs.naturals@gmail.com
- WhatsApp: +91 81789 00744
- Please include your order number, payment reference if available, delivery details, photos where relevant, and a clear description of the concern.