Return Policy

Returns and exchanges.

This policy explains the return and exchange conditions for RUVS Naturals orders, including the review window, item condition requirements, exclusions, and quality check process.

Last updated: May 25, 2026

Return Window

RUVS Naturals offers return or exchange review within the first 1 day from the date of purchase.

If 1 day has passed since your purchase, you will not be offered a return, exchange, or refund of any kind.
If your order has not yet been packed or shipped, you may request cancellation through customer support. Cancellation and refund handling will follow the Refund Policy.
Return and exchange requests are subject to review and approval under this policy.

Eligibility

To be eligible for a return or exchange, the purchased item should be unused and in the same condition as received.

The item must have its original packaging.
Items purchased on sale may not be eligible for return or exchange.
Items may be replaced through exchange only if they are found to be defective or damaged.

How to Request a Return or Exchange

To start a return or exchange request, contact RUVS Naturals within the allowed window through the support details published on this website.

Share your order number, full name, phone number, delivery address, reason for return or exchange, and clear photos or videos of the product and packaging.
Do not ship the product back without written confirmation from RUVS Naturals. Unapproved returns may be refused.
If the return is accepted for inspection, RUVS Naturals will share the return instructions, shipping address, packaging requirements, and next steps.
The product should be packed safely to prevent leakage, breakage, or damage during return transit.

Exclusions

Certain product categories or items may be exempted from returns or refunds.

Any such exclusions will be identified at the time of purchase.
Used, opened, tampered, altered, damaged after delivery, incorrectly stored, or partially consumed products are not eligible for return unless the concern is approved after verification.
Items that do not meet the eligibility conditions may be refused after review.
Sale, promotional, clearance, customised, or specially confirmed orders may not be eligible for return or exchange unless the item is verified as damaged, defective, wrong, or missing.

Inspection and Processing

For accepted return or exchange requests, the product will be inspected after it is received by RUVS Naturals.

We will notify you after receiving the returned or exchanged product.
Inspection generally checks order details, product condition, seal, packaging, photos shared, and whether the request was raised within the allowed timeframe.
If the request is approved after quality check, it will be processed in accordance with our policies.
If an exchange or replacement is approved, dispatch timelines will depend on product availability and courier serviceability.

Refund or Exchange Options

Depending on the review outcome, RUVS Naturals may offer a replacement, exchange, partial resolution, or refund according to the Return Policy and Refund Policy.

Approved refunds are handled according to the Refund Policy at /refund and /refund_policy.
Return courier charges may be the customer's responsibility unless the return is approved because of a verified damaged, defective, wrong, or missing item caused by RUVS Naturals.
If a return is rejected after inspection, the product may be sent back to the customer or the request may be closed, depending on the condition and facts of the case.

Customer Support Channel

For return, exchange, cancellation, or order concerns, contact RUVS Naturals through the official support details published on this website.

Email: ruvs.naturals@gmail.com
WhatsApp: +91 81789 00744
Please include your order number, contact details, delivery details, photos where relevant, and a clear description of the issue.